Delivery Information

Delivery Policy:

FREE Delivery applies to destinations within the UK only (excludes Channel Islands). Wherever possible we will dispatch all items within a single order as soon as they become available. Your card will only ever be charged for goods on the day that we confirm the item ordered as despatched to your delivery address. If you place an order that includes a new release product released the same week then we will hold your order until it can be despatched as per the "Delivery Of Advance Pre-Orders" detailed below.

Please ensure that your delivery address details are correct as we are not responsible for any orders shipped with incorrect or missing delivery information should they subsequently not reach you. Your delivery address is used precisely as entered by yourself when submitting the delivery details for your order. Delivery will only be made to the address as stated on the original order and can only be changed thereafter by contacting us directly and passing our security checks.

Propermusic.com withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.

UK Free Delivery

All orders are despatched by our preferred choice of carrier for your specific order, this may be Royal Mail, Parcelforce or UPS. The majority of our UK orders are usually received next day and within 1 to 3 working days from the confirmed date of despatch (applies to UK destinations only).

Delivery Delays

We cannot guarantee the speed of the Royal Mail service and any delays are outside of our control, so we kindly ask you to wait for at least 7~10 working days for UK orders before reporting any goods to us as un-received or missing so that we can investigate the non arrival of an item correctly. Delivery delays caused by or due to major weather disruption will cause actual delivery times to be greatly extended and are beyond our control (applies to all destinations).

Delivery Of Advance Pre-Orders

The standard release date of our new release music products is a Friday and DVD/Blu-Ray releases on a Monday (unless indicated otherwise). All orders for new releases placed in advance of the actual release date will be shipped on the Thursday prior to release to ensure that delivery of your order is as close to the products official release date as possible (Applies to UK destinations only). All EU advance pre-orders will be despatched from the Tuesday prior to release and International orders from the Monday prior to release. Propermusic witholds the right to hold back any orders where any items also include new release products up to the following week and that are not allowed to be shipped as per our standard new release delivery terms stated here.

EU & ROW Delivery

All orders are despatched by our preferred carrier of choice for your specific order, this may be Royal Mail, DPD, DHL or UPS. Delivery to EU destinations averages from 5/10 days and ROW from 7/14 days, subject to your country of origin. However, you need to allow up to 14 working days for deliveries to Western Europe and up to 21 working days for the Rest Of The World from the confirmed date of despatch before reporting goods as not received. Delivery destinations outside of the UK can take much longer to be received due to local mail service delays and also being subject to local customs checks. Import duty is a tax that the importer has to pay to bring foreign goods into his or her country.

Import duty is also known as customs duty, tariff, or import tariff. Any customs tariff, import duty or local taxes due within your specific delivery territory will be payable by the customer.

UPDATE (7th Dec 2015):

We've managed to absorb the many increases in EU & International postal fees since 2011 (+38% since 2012 alone) and we reluctantly had to increase our EU/ROW delivery charge to £2 per order from 7th Dec 2015. This represents our FIRST EVER increase in delivery charges to non-UK customers and delivery to the UK will remain free.

Our delivery charge still represents excellent value for all of our non-UK customers and is still a lot less than the actual cost to us, especially as we send all orders using a 1st Class Royal Mail Service. Any large volume or high value orders may be sent by Courier Service (UPS/DHL/DPD) at the same per order rate of only £2, which is a massive saving on the real cost. Multiple item orders will still be sent seperately when appropriate and the delivery charge will be collected upon despatch of the first item only, subsequent delivery's from the same order will still remain free.

Non UK Delivery rates

We offer the cheapest delivery rate we possibly can with a worldwide delivery charge of only £2 per order. If goods from a multiple order are despatched separately then the delivery charge will only be applied after confirmation of despatch of the first item only.

This list of destinations is not to be seen as any guarantee that Propermusic.com will despatch orders to these territories and Propermusic.com withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.

EU Delivery Destinations (Standard)

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark (except Faroe Islands and Greenland)
  • Estonia
  • Finland (except Aland Islands)
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy (except Vatican City)
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovak Republic
  • Slovenia
  • Spain (except Canary Islands)
  • Sweden

Non Standard EU Destinations (Extra customs duties & taxes may also be payable, Requires us to affix a UK CN22 customs declaration form)

  • Âland Islands
  • Andorra
  • Azores
  • Bosnia Herzegovina
  • Busingen
  • Campione d'Italia
  • Canary Islands
  • Channel Islands – (Jersey, Guernsey, Alderney, Herm & Sark)
  • Croatia
  • Cyprus
  • Czech Republic
  • Faroe Islands
  • French Overseas - French Guiana, French West Indies (Guadeloupe, Martinique), Réunion
  • FYR Macedonia
  • Gibraltar
  • Greenland
  • Heligoland
  • Iceland
  • Italian Waters of Lake Lugano
  • Leichenstein
  • Livigno
  • Madeira
  • Monaco
  • Mount Athos
  • Norway
  • San Marino
  • Spizbergen
  • Switzerland
  • Turkey
  • Vatican City State

Rest Of The World (ROW) Destinations: (Extra customs duties & taxes may also be payable in the destination country, Requires us to affix a UK CN22 customs declaration form)

  • Australia
  • Canada
  • China
  • Japan
  • Malaysia
  • New Zealand
  • Russia
  • USA

 

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FreeUK delivery & returns, £2 Worldwide Delivery