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Welcome To The New Propermusic Store

Welcome To The New Propermusic Store

We are excited to announce the news that we have been working closely with Transistor Music to help us with what is a massive and major site upgrade to the Propermusic store and we embrace all of the latest website technology to future proof us for many more years to come.

There are some important changes that we need to make you aware of:

  • Transistor Music - Working very closely with Propermusic, Transistor Music will power and host the new store on their own platform whilst operating on the website domain. This means that Transistor Music will manage all aspects of the store as the retailer and Propermusic will manage the logistics of stock and the delivery of orders to your door.

  • Account - You will need to create a new account and password on the new website, this is for customers own safety and security and also GDPR compliance as we will not be moving any old customer data at all onto the new site.

  • Outstanding Orders - We will aim to continue to supply any outstanding orders and pre-orders up to approx 30th Sept. Any remaining orders/pre-orders not supplied by then will be automatically cancelled by ourselves. No refunds will be due as payment has not yet been taken for those items. If you wish to cancel any outstanding orders now then please do so by logging into your account or via the retrieve order link on our home page.

  • Postage - Over the past 10 years we have absorbed every Courier and Royal Mail annual price increase (up to 73% in some instances) and we can no longer sustain Free postage to the UK or the £2 Worldwide postage rate adopted many years ago. You will instead need to pay for delivery with postage or courier fees that more accurately reflect these costs.

  • Website - The new website will be more streamlined, quicker to use, optimised for all mobile devices, generate faster page load speeds, offer more features, enhanced security and more!

  • Payment - Additional payment options will include Apple Pay (tbc), Google Pay (tbc), PayPal and the usual credit/debit card providers; Visa, Mastercard, Amex, Discover. All payment transactions will be processed securely by PayPal/Braintree on behalf of Transistor Music. Payment for all orders will be taken immediately at the point of placing your order and this should appear on your statements as Transistor Music.

  • Prices - Due to the increased benefits and cost savings as we move over to Transistor Music's new platform, you will notice lower retail prices across the store.

  • Store Exclusives - We aim to provide even more store exclusives, signed editions, special offers, a larger product range, extra campaigns and bundles.

  • Delivery - Delivery will remain on a 1st Class Royal Mail or Priority Courier service so you'll continue to receive the excellent delivery service that you've been used to.

  • Security - With the new platform comes enhanced and improved security features with a quick, streamlined checkout and purchase process.

  • Terms & Conditions - The Transistor Music powered store will operate within most of the same terms and conditions as previously but we strongly advise you to read and check all the new terms yourself first as changes have been made.

  • Products - Any products listed as out of stock will no longer be able to be added to your basket but you will have the option to be alerted by e-mail when these items come back into stock. This will avoid any customers paying for products that we may not be able to supply quickly.

  • Newsletter E-Mails - Propermusic will continue to send you our newsletter and manage the mailing list (Powered by Mail-Chimp), you can of course subscribe/un-subscribe at any time.

We kindly ask if you could please bear with us in the first few weeks and months after we launch as we will undoubtedly have some niggly problems to resolve and further improvements to make. Thank you for your ongoing and continued support, we hope you like the new site and we look forward to serving you very soon, here's to an exciting future.

From all the team at Propermusic and Transistor Music


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