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Proper Music takes your privacy very seriously and this privacy policy sets out how Proper Music uses and protects any information that you give us when you use this website.

Proper Music is fully committed to ensuring that your privacy is protected and should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Proper Music may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes we may have made and your continued use of our website verifies that you are happy with our privacy policy as detailed below.

GDPR Update (Effective from 28th May 2018):

This policy relates to Proper Music only and for the process of using this website at The ICO (Information Commisioner's Office) is the independent authority in the UK who will govern these new GDPR rights and full details can be found here [ICO Website]. This policy aims to improve our privacy terms to explain in clear, plain language what data that we collect and how we collect, manage, use and remove your personal data.

Data processing and lawful consent:

Data controllers or processors must ensure that personal data is processed lawfully, transparently, and for a specific purpose. Once that purpose is fulfilled and the data is no longer required, then it should be deleted (subject to any contractual or legal obligations as detailed below).

Lawful' has a range of alternative meanings, not all of which need apply. Firstly, it could be lawful if the subject has consented to their data being processed. Alternatively, lawful can mean to comply with a contract or legal obligation; to protect an interest that is "essential for the life of" the subject; if processing the data is in the public interest; or if doing so is in the controller's legitimate interest - such as preventing fraud. At least one of these justifications must apply in order to process data.

'Consent' must be an active, affirmative action by the data subject, rather than the passive acceptance under some current models that allow for pre-ticked boxes or opt-outs. Controllers must keep a record of how and when an individual gave consent, and that individual may withdraw their consent whenever they want.

What data do we collect and why:

The only personally identifiable information data that we collect is primarily for the completion of a sale of goods contract, entered into voluntarily by yourself when creating an account or placing an order with Proper Music and for the supply of any goods as ordered by yourself. This data may include but is not limited to your name, billing and delivery address, phone number (if provided), e-mail address, IP address and payment card details.

All payment card information is fully encrypted at the point of submission and is stored securely by our fully PCI Compliant Payment Gateway Services provider Opaya (also known as SagePay). No payment card information is stored by Proper Music and is only accessed by the use of securely encrypted processes which in themselves do not hold any personal payment information. More information can be found using the following links: Payment Card Industry Data Security Standards (PCI DSS) | PayPal Privacy Policy.

We also collect limited personal information that may include (Name, E-Mail, Interests, Gender, Country) with regards to our "Opt In" only newsletter, which is used purely for marketing purposes and for the delivery of our newsletter. You may unsubscribe from our newsletter at any time using the unsubscribe link included on all marketing e-mails. This personal information is held and stored securely by our e-mail marketing platform MailChimp [More Info].

Limited personal information is provided to our delivery service providers service which includes details of your ordered items, the order value, name, delivery address, phone number and e-mail for the purpose of delivering any goods to your address. 

What we do with the information we gather:

We require the following information in order to complete your purchases, understand your needs and provide you with a better service, and in particular for the following purpose:

  • Any applicable or legal requirements required for us to comply with the sale of goods contract with you for the delivery of your order.
  • To e-mail you directly to confirm the following: receipt of an order, despatch of an order, report delays or problems with an order, failed payment for an order, re-confirm delivery address of an order, send tracking information relating to your order, confirm the cancellation of an order, password reset requests.
  • Our own internal record keeping.
  • To improve our products and services.
  • E-mail marketing purposes for sending you our "opt in" newsletter. We periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This service is provided by our partner MailChimp.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Right of access and to erasure of data:

Under the new legislation GDPR introduces the right for individuals to have access to and request personal data to be erased, this right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for access or erasure either verbally or in writing but the right to erasure is not absolute and only applies in certain circumstances. Any such requests will be repsonded to and dealt with within 28 Days by as per the GDPR legislation. More information on what your rights are with regards to data access and removal can be found on the ICO's official website [Click here for more info]

Marketing information and newsletter:

Any and all e-mail communications sent directy from our store and using your personal information are for the purpose of managing customers orders and account information only. We will only ever use your phone number (if provided) for the management of your order and covering delivery, problems or payment issues. Your phone number may also be provided to our courier partners (Royal Mail, UPS, DHL) for managing the delivery of your order. The Propermusic newsletter mailing list is managed seperately from the store by Proper Music and all data submitted is stored and managed by the e-mail marketing platform provider MailChimp. The newsetter is an "opt in" only and all users can unsubscribe at any time using the "unsubscribe" or "manage preferences" link provided on all e-mails. The only mandatory data that we request to subscribe to our marketing newsletter is your e-mail address and full name, any additional information of gender, country or music interests are optional and only used to cater our newsletters and any offers to your specific tastes in music. The mailing list is used exclusively for marketing purposes only and your details are not shared or sold on to any third parties.


What are cookies and how we use them:

A cookie is a small file which asks permission to be placed on your computer's hard drive. After you agree, the file is added and the cookie helps us analyse web traffic, store your shopping basket for the completion of an order. Cookies also allow web applications to respond to you as an individual so we can can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can read more about cookies in our dedicated Cookies Policy Page. would like to use cookies to store information on your computer in order for our site to function as you would expect and to improve our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but parts of the site will not work.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and certain aspects of the website may not work, particularly our shopping basket.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our newsletter mail-outs by using the unsubscribe option on every e-mail or by emailing us directly [Click Here]. This does not affect standard e-mail correspondence with regards to your actual orders or account update information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.

You may request details of personal information which we may hold about you under the Data Protection Act 1998 and the new GDPR Legisaltion 2018. A small fee may be payable. If you would like a copy of the information held on you please write to [, E-Commerce Dept, 1-5 Applegarth Drive, Questor, Dartford, Kent, DA1 1JD, UK].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. After first confirming your identity, we will promptly correct any information found to be incorrect.

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