Terms & Conditions

Welcome to our online store which is powered by Propermusic.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Propermusic.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Propermusic.com' or 'us' or 'we' refers to the owner of the website whose registered office is [Norman House, 8 Burnell Road , Sutton, Surrey, SM1 4BW, UK]. Our company registration number is: 07679030 (Registered in England, UK]. The term 'you' refers to the user or viewer of our website.

Our Trading Address:
1-5 Applegarth Drive
United Kingdom

Ph: 0800-849-8119 (UK) | +44 208-676-5148 (EU/ROW)
E-Mail: admin(at)propermusic.com


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics or audio sound clips. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All rights reserved. Unauthorized duplication is a violation of applicable laws. Any reproduction, publication, further distribution, transmission or public performance or broadcast of materials provided at this site, in whole or in part, is strictly prohibited.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website where applicable.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Your personal data with regards to GDPR legislation (effective 25th May 2018)

We take the security of your personal data very seriously and as such we have updated our privacy policy to take into account the new GDPR legisaltion coming into effect on 25th May. We strongly advise you to read this policy update as the continual use of our website assumes you agree to the terms as outlined below and on our Privacy Policy Page.

Secure Payment Gateway Services Provider

Our Secure Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland and one of the most trusted payment brands across Europe. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Propermusic.com does not store any customer payment card information or data within our own systems, this is handled entirely by Sage Pay using their authenticate and authorise system.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address URL, or subject to your specific browser when you see the locked padlock symbol alongside the URL or when the web address bar turns green.

So when buying through our site, you can be sure that you are completely protected by one of the biggest and most trusted providers in the UK.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.

Website Security

The Propermusic.com website is secured and verified by Comodo, a leading global Certification Authority. Comodo's SSL and code signing digital certificates are used globally to secure servers, provide data encryption, authenticate users, protect privacy and assure online identities through stringent authentication and verification processes. Propermusic.com is secured by an Extended Validation SSL Certificate (EV SSL), offering our users total security and peace of mind.

This extra level of security works by clearly displaying our verified company name and the identity of the trusted issuing authority. You will also notice that every page of the Propermusic.com website is secured by the EV SSL https protocol and the URL address bar displays a green padlock across the entire website. This 'green bar of trust' informs our customers that they are safe on our site - and they can enter their personal information and credit card details without worrying about security. This extra level of security has replaced the "old" padlock symbol used on most older browsers.

Although you may not know it, EV SSL also offers the best level of protection against phishing attacks. This, coupled with encryption of up to the maximum 256 bit, means you couldn't be safer when shopping online with us.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Propermusic.com and its licensees, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Propermusic.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Propermusic.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable or due to technical issues beyond our control.

Prices & Payment:

All prices include VAT at the applicable UK rate where appropriate and will be zero rated for all International and Non EU orders. This means that the total price you pay for products or our delivery service is always the same, regardless of whether or not UK VAT is chargeable on the sale. Where you've requested delivery to an EU address, the price paid for the product(s) and any additional delivery charge will usually include UK VAT, which will be shown on your VAT receipts issued to you by Propermusic.com. Where you're not a UK resident and you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the product(s) ordered and any additional delivery charge will remain the same and as shown on the website.

Import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import duty is also known as customs duty, tariff, or import tariff. Any customs tariff, import duty or local taxes due within your specific delivery territory will be payable by the customer.

Payment for products and delivery services can be made in UK pounds (£) Sterling only and will be subject to an exchange rate being applied and as set by your payment card provider at the time payment is collected. We reserve the right to obtain validation of your credit or debit card details during the final checkout process and before accepting your order.

Our pre-order price promise applies to UK products only ordered in advance of their confirmed release date. If the price of an item is reduced before your goods are released or despatched then you will pay the new lower price (Excludes any price reductions as the result of an error that has been corrected before despatch). Release dates are subject to change and our pre-order price promise will still apply if the release date of a product is altered.

Propermusic.com is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on the Website. If an error or inaccuracy is discovered with regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Our Liability

We only supply products for domestic and private use. You agree not to use the product(s) for any commercial, business or re-sale purposes. We do not in any way exclude or limit our liability for:
(a) Fraud or fraudulent misrepresentation;
(b) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(c) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description satisfactory quality, fitness for purposes); and
(d) Defective products under the Consumer Protection Act 1987.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions.

The website may include links from or to other third party websites. You use any other third party websites at your own risk. Propermusic.com is not responsible or liable for any functions, legalities, accuracies or any other aspects of such websites, and the inclusion of any link to a third party website does not imply endorsements of any sort by Propermusic.com. Accordingly, propermusic.com is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with such third party websites.

Warranty Disclaimer and Limitation of Liability - To the full extent permissible by applicable law, The Website and Content is provided "As Is" and "As Available" and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, or that The Website will be uninterrupted or error-free. Your use of The website is solely at Your own risk.

To the full extent permissible by applicable law, Propermusic.com is not responsible for any users' actions or user submissions. In no event shall Propermusic.com, nor its directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the 'The Website' or any other subject matter of these Terms (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, consequential damages of any kind whatsoever, or substitute goods or services, (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), (iii) for any direct damages or (iv) for any matter beyond its reasonable control.

Indemnification - You shall indemnify and hold harmless Propermusic.com, its affiliates and their employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, expenses, and reasonable attorneys' fees, that arise from or relate to your (i) Usage, (ii) Violation of third party intellectual property or other rights, (iii) Violation of applicable laws, rules or regulations, (iv) Your use of the 'The Website'. Propermusic.com shall have the option to assume the exclusive defense and control of any action to which it is a party and you shall assist propermusic.com in asserting any available defenses.

Copyright Notice

This website and its content is copyright of Propermusic.com (© Propermusic.com 2017-2018). All rights reserved. Unauthorized duplication is a violation of applicable laws. Any reproduction, publication, further distribution, transmission or public performance or broadcast of materials provided at this site, in whole or in part, is strictly prohibited.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, images, biographies and audio clips. Reproduction is prohibited other than in accordance with this copyright notice, which forms part of these terms and conditions.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Applicable Law

We control and operate the web site from our offices within England. Accordingly, the laws of England and Wales govern these terms and conditions and any claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.

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